Return Policy & Instructions


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RETURN REQUIREMENTS 

  • We accept returns on items in original condition (unused, unworn, unaltered) with all tags attached
  • Final sale items are not eligible for return, refund, or exchange
  • We will not be held responsible for any items that are lost during the return process unless a tracking number with proof of delivery is provided
  • Gift with Purchase Policy: For a limited time, customers who spend over $250 receive a free AFRM Tote Bag as a gift with purchase. Please note that in the case you choose to return items from your order for a full refund that cause your order's total value to fall below the $250 threshold required to qualify for the free gift, it will be required for you to return the free tote bag. Gift with purchase items cannot be exchanged for a different product and this promotion is only valid while supplies last.
  • Please reach out to customerservice@shopafrm.com if you have any additional questions.

DOMESTIC RETURNS

  • We offer returns on all U.S. orders that are within the 30 delivery days of your shipment
  • All returns must be submitted through our return portal
  • Once your return is received and approved, your refund, exchange, or store credit will be issued
  • Please allow 7–10 business days for processing

CHECKOUT+ RETURN POLICY

  • If Checkout+ is selected at checkout:
  • Checkout+ is an optional protection add on at checkout that includes free returns, exchanges, store credit, and coverage for lost or damaged packages
  • Return requests must be submitted within 30 days of delivery
  • Returns submitted within 14 days of delivery are eligible for a refund to your original payment method
  • Returns submitted between 15–30 days of delivery are eligible for store credit or exchange only
  • Purchasing Checkout+ is non refundable 

RETURNS WITHOUT CHECKOUT+ POLICY

  • If Checkout+ is not selected at checkout:
  • Return requests must be submitted within 30 days of delivery
  • Returns submitted within 14 days of delivery are eligible for a refund to your original payment method. A one time $9.99 restocking fee will be deducted from refunds
  • Returns submitted between 15–30 days of delivery are eligible for store credit or exchange only. Store credit and exchanges are free and will not be subjected to the $9.99 restocking fee

INTERNATIONAL RETURNS

  • For international returns, please use your own label and ship to: AFRM 8986 Remington Avenue, Chino, CA, 91710, United States.